Never Debate with Your Dog
and 13 More Insights Into Getting
What You Want from People
Insight #1. 8 Things that Turn Confrontation into Combat
Insight #2. 8 Things Never to Say to an Angry Person
Insight #3. Use Paraphrase to Turn Diatribe into Dialogue
Insight #4. 6 Things to Avoid During Confrontation
Insight #5. Make Your Point without Starting a Fight
Insight #6. Never Debate with your Dog
Insight #7. The High Price of Nice
Insight #8. Always Check Your Own Inner Narrative
Insight #9. How to be Brilliant in Conversation and Barely Say a Word
Insight #10. 10 Ways to Tell when Someone is Hiding Something from You
Insight #11. Communication Killers: Judgments
Insight #12. Communication Killers: Forcing a Fix