Introduction
Most people don’t like confrontation. We avoid it. We have “Confrontation Anxiety,” because it hasn’t always gone so smoothly in the past. Avoiding needed confrontation is always negative, and can be disastrous.
Besides knowing how to confront bad behavior and decisions, it’s also important to be skilled in de-escalating anger. Most of the time when we are drawn into an angry confrontation, we respond intuitively, which is to return verbal force with verbal force. However, the most effective approach to de-escalating anger is counter-intuitive, and involves deflecting the verbal force of the other, and moving on to solving problems.
I hope this book is helpful to you! Thanks for reading.