How to Win with “Difficult People”
There are lots of ways to lose. Here’s how to win.
Control Yourself/Control the Confrontation. June, 2015
The importance of the Inner Narrative that you take with you into the Confrontation.
How to Interrupt a Rant (and be Appreciated for it.) March, 2015
How to stop the angry rant and get the other person to listen to you.
Bobby gets religion (and then tries to rob the church.) January, 2015
A time-tested 5-step process for engaging bad behavior and asking for compliance
I was assaulted in the Walgreens parking lot! November, 2014
Basic principles in de-escalating an angry person and staying safe.
What I learned about Confrontation Anxiety at my first job October, 2014
Confrontation anxiety ALWAYS has a price.